Terms of Service

By entering and using this website, you agree to all of the terms and conditions as set out below.

The Apostle Coffee website is owned and operated by Apostle Coffee Ltd. We are a company registered in England and Wales (company number 10537609)

Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions. We reserve the right to change these Terms and Conditions and the content and products on apostlecoffee.com without prior notice and at any time.

These terms of order in no way affect your statutory rights as a consumer.

Pricing

All prices quoted in this website were correct at the time of publication but errors and omissions are excepted (E&OE). Despite our best efforts, some of the products listed may be incorrectly priced and we apologise if any offer is incorrect. Please advise us if this is the case and we will correct any errors without delay. Please note all offers are strictly subject to availability and acceptance by Apostle Coffee and nothing in this website constitutes or implies a contract of sale unless confirmed in writing by an authorised representative of Apostle Coffee. All and any offers may be withdrawn without notice entirely at the discretion of Apostle Coffee.

Orders

You can order in the following ways:

Securely online: www.apostlecoffee.com

Securely by email: hello@apostlecoffee.com

Securely by telephone: +44(0)1584817095

Payment

We accept payment in the following ways:

By credit card: Mastercard, Visa, etc.

By debit card: Switch, Maestro, etc.

Delivery

The price of delivery is included with every Apostle Subscription or Gift Subscription.

One-off purchases have relevant delivery services charged at check out.

Coffee will only be dispatched after we have received cleared funds. Please ensure your payment details are up to date. Items will be posted to the shipping address received during your checkout process.

Delivery is facilitated by Royal Mail, although Apostle Coffee reserve the right to use other delivery services when necessary.

Our standard delivery service usually arrives in 2-3 days after placing an order, with our express service taking between 1-2 days.

If you change address, you must update your details via the My Account section of the website or inform us via email on hello@apostlecoffee.com. Please ensure this is done in time to take effect before you move as you will not be refunded or credited for any coffees posted to the wrong location.

Delivery of the Apostle Coffee Subscription and any other purchases are currently limited to within the UK.

Apostle Coffee will not facilitate any orders that require delivery outside of the UK. If an international address is used in error at checkout, Apostle Coffee will cancel and refund any such order.

We do not guarantee delivery dates, as we can only provide the date coffee was dispatched. In any instance, we request that you allow up to 10 working days for delivery of your order before contacting us about an order not received. We will always do our utmost to inform you of any potential delay. If you have any queries concerning delivery, then please contact us via email hello@apostlecoffee.com before placing your order.

We reserve the right to cancel any subscription if it occurs that the postal service in your area is repeatedly unreliable.

If you have any queries concerning delivery, then please contact us via email hello@apostlecoffee.com before placing your order.

Subscriptions

In order to subscribe to services on this website you will have an account created for you and details shared via email. This account will contain certain personal details and payment Information which may vary based upon your use of the website and our services. By making use of this website and our services you represent and warrant that:

All information you submit is accurate and truthful;

You have permission to submit Payment Information where permission may be required; and

You will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.

It is recommended that you do not share your Account details, particularly your username and password. Apostle Coffee accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

If you have reason to believe that your account details have been obtained by another without consent, you should contact Apostle Coffee immediately to suspend your account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Apostle Coffee accepts no liability or responsibility.

Termination and Cancellation

Either Apostle Coffee or you may terminate your account. If Apostle Coffee terminates your account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

If Apostle Coffee terminates your Account, any current or pending purchases on your Account will not be cancelled and will be dispatched.

Apostle Coffee reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.

If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

Apostle Coffee reserves the right to refuse any subscription order if we have reason to believe that our service or introductory discounts are being abused.

Discount codes are only applicable when setting up a subscription, not for any subsequent pausing or restarting of the subscription service.

By subscribing to Apostle Coffee you agree that regular payments can be taken from you payment method provided on checkout. Payment will be taken via the payment method provided and on regular intervals as specified by your order.

The date of payment may alter due to changes in our practices or updates to your subscription, but Apostle Coffee will endeavour to contact you if any such changes take place.

The Apostle subscription can be paused or cancelled at any time via the My Account section of the website, or via email, but any such request must be made before any scheduled dispatch. If we receive instruction to pause or cancel a subscription after your coffee has been dispatched then you will be charged for that delivery.

Apostle Coffee will continue to bill you by your chosen payment method for the Apostle Coffee service selected until you pause or cancel your scheduled coffee subscription.

If you change address, you must update your details by using the My Account section of the website or by contacting us on email at hello@apostlecoffee.com. Apostle Coffee will not be held responsible for coffee sent to incorrect addresses provided when placing your order, or for changes in shipping that we are not made aware of and have acknowledged via email. Please ensure that any changes to shipping are done in time to take effect before your move, as you will not be refunded or credited for any coffee posted to the wrong location.

For every twelve month period that a customer is an active subscriber, Apostle Coffee will plant a single native broadleaf tree.

Apostle Coffee cannot guarantee the lifecycle of the tree planted, nor the longevity of its existence, but will endeavour to care and nurture it for as long as is possible. Apostle Coffee reserves the right to withdrawn this element of the subscription without prior notice and at any time.

We reserve the right to cancel a subscription without prior notice and at any time.

If you wish to change or update any part of your order please the My Account section of the website or contact us via email on hello@apostlecoffee.com

Our Coffee

We source our green coffee from wholesalers who uphold the very highest standards and ensure that fair prices are paid to the farmers and producers.

Where our products are detailed as organic, these green beans have received the necessary certification within their country of origin. In some instances our coffee does not have official accreditation, as this is sometimes impossible for smaller farms – instead we check with our wholesalers to ensure that organic practices are being implemented by these producers and, despite the lack of official accreditation, they are producing coffee that stands up to organic guidelines.

Apostle Coffee does not produce Fairtrade products, but where possible we source green beans that are Fairtrade certified. When this is not possible we guarantee, via our wholesale partners, that the prices being paid to the coffee producers are well above local market rates – in some instances these rates are above the Fairtrade standard.

Availability

Although we endeavour to hold stock of all items on our website, this cannot be guaranteed. Therefore, by acknowledging receipt of your order we are not creating a binding obligation to supply what you have ordered. In the event of unavailability, for any reason, we will advise customers of the situation and await your subsequent instructions.

Accounts & Billing

Your order details can be found on your initial email receipt, including the date, amount and payment method used.

Damaged or Incorrect Orders & Returns

If for any reason your order is incorrect or damaged then Apostle Coffee offers a replace or refund policy, please contact us to arrange return of the goods. You must notify us within seven days of receiving your order of any damage or incorrect quantity.

If for any reason you are dissatisfied with your coffee, please contact the Apostle Coffee team – hello@apostlecoffee.com – and we will do our best to ensure we find a coffee that you’ll love.

Offers

Any offer details and product specifications contained in this website are checked carefully and are correct at the time they are added to the website. However, occasionally mistakes can happen and we apologise if any offer is incorrect, please advise us if this is the case and we will correct any errors without delay.

Please note all offers are strictly subject to availability and acceptance by Apostle Coffee and nothing in this website constitutes or implies a contract of sale unless confirmed in writing by an authorised representative of Apostle Coffee.

All and any offers may be withdrawn without notice entirely at the discretion of Apostle Coffee. Errors and omissions are excepted (E&OE). If you require confirmation of any offer availability, please contact Apostle Coffee.  It is your entire responsibility to do so before placing any order. Apostle Coffee can accept contractual responsibility for your reliance on the information contained herein.

Apostle Coffee has made every effort to accurately illustrate any offers but please be aware that any images used on this website are for illustrative purposes only.

Intellectual property rights

This website is published by Apostle Coffee and is protected by copyright and other intellectual property rights in existence at any time throughout the world.

All website design, text, graphics, the typographical arrangement thereof, and all other material on this web site is copyright of Apostle Coffee or their service and technology providers as per the Copyright notice shown at the foot on all pages of this website.

Permission is hereby granted to electronically copy and to print hard copy portions of this web site for the sole purpose of using this as an information resource for non-commercial use. Any other use of materials on this website, including reproduction for purposes other than the above, modification, distribution or republication without the prior written permission of Apostle Coffee is prohibited.

The trade marks, logos and service marks shown on this web site, unless otherwise specified, are the trade marks of Apostle Coffee or are reproduced with permission of the trade mark owner. No rights are granted to use any of them in any manner whatsoever.

Any infringement of Apostle Coffee’s rights will result in appropriate legal action being taken against you.

Handling Complaints

Complaints should be made directly via email to hello@apostlecoffee.com and we endeavour to acknowledge complaints within 5 working days.

Privacy statement

Apostle Coffee is committed to meeting its obligations under the Data Protection Act of 1998. Apostle Coffee will strive to observe the law in all collection and processing of subject data and will meet any subject access request in compliance with the law.

Apostle Coffee will only use data in ways relevant to carrying out its legitimate purposes and functions in a way that is not prejudicial to the interests of individuals. Apostle Coffee will take due care in the collection and storage of any sensitive data. Apostle Coffee staff will do their utmost to keep all data accurate, timely and secure.

We may collect technical data about the type of Internet browser and computer operating system that you use. This information does not identify you as an individual and is used only for tracking of site use. We might also place a “cookie” on your hard drive that will help us to identify you when you return to the site and allow us to tailor content to your personal preferences. If you do not wish to use “cookies” you may disable this option in your Internet browser settings. “Cookies” can be removed from your computer.

Disclaimer and liability

All express warranties, representations, conditions of any kind or other terms implied by statute or common law with respect to this web site or the information, content, materials or products included on this web site are hereby expressly excluded to the fullest extent permitted by law. Apostle Coffee shall not be liable in any circumstances for any direct or indirect, special or consequential loss or damage (whether for profit or loss or otherwise) costs, claims, expenses or other claims for compensation what so ever, whether caused by the acts, its employees or agents, which arise out of or in connection with the use of this website or the information, content materials or products included on this website, except in respect of death or personal injury caused by Aposlte Coffee, its employees’ or its agents’ proven negligence.

Apostle Coffee does not accept any responsibility or liability for access to or material on, any website that is linked from or to this website. Views expressed in user generated content, whether on this web site or on other web sites (including such content posted on other web sites using this web site or any tool available through it) are the views of the author alone, are not the views of Apostle Coffee expressly stated otherwise and are not endorsed by Apostle Coffee.  Apostle Coffee does not accept responsibility for or any liability arising out of such user generated content.

Misuse statement

Apostle Coffee reserves the right to prevent your usage of this site if you misuse the contents contained within this website in any manner. Apostle Coffee is the final arbiter as to what shall constitute misuse and its decision will be final.

Governing law

This website is for use by persons located and resident within the United Kingdom, including Northern Ireland, the Channel Isles and the Isle of Man. Accordingly, these terms and conditions shall be subject to English law and the parties to any dispute or action hereby submit to the exclusive jurisdiction of the English courts.