free delivery on all subscriptions & orders over £25

free delivery on all subscriptions & orders over £25

FAQ

My Account

How do I log into my account?

You can login to your account via the ‘Sign In’ tab at the top of this page. From here you will be able to input your email and password to gain access to the My Account portal.

I can’t log in. It says I don’t have an account?

Accounts are only created when building a subscription or placing an order on the Apostle Coffee website. Accounts are automatically created as part of the subscription build, but not necessarily for one-off orders. To create an account for one-off purchases the check box that reads ‘Create an account?’ much be ticked before placing your order, if not no account will be created. This checkbox can be found beneath the email address box on our checkout page.

How do I reset my password?

You can reset your password by heading to the ‘Sign In’ tab at the top of this page, from here you can select the ‘Lost your password’ link and follow the instructions to receive a reset link via email.

How do I update my email address?

You can make changes to your account details by logging in via the ‘Sign In’ tab at the top of this page. Once logged in you will have access to the My Account dashboard, here a full overview of your account details can be viewed and amended.
 
To change your email address, select the ‘Account Details’ tab on the left-hand side. From here you can amend your account details by filing in the relevant fields and then clicking the ‘Save changes’ button.
 
If you have any trouble with the above steps, you can always reach out to the Apostle Coffee team directly via email or telephone.

How do I update my address details?

You can make changes to your account details by logging in via the ‘Sign In’ tab at the top of this page. Once logged in you will have access to the My Account dashboard, here a full overview of your account details can be viewed and amended.
 
To change your address details, select the ‘Address’ tab on the left-hand side. From here you can amend your details by selecting the ‘Edit’ tabs on either your billing or shipping address.
 
If you have any trouble with the above steps, you can always reach out to the Apostle Coffee team directly via email or telephone.

How do I update my payment details?

You can make changes to your account details by logging in via the ‘Sign In’ tab at the top of this page. Once logged in you will have access to the My Account dashboard, here a full overview of your account details can be viewed and amended.
 
To change your payment details, select the ‘Payment methods’ tab on the left hand side. From here you can amend your payment details by selecting the ‘Make default’, ‘Delete’ and ‘Add payment method’ tabs.
 
If you have any trouble with the above steps, you can always reach out to the Apostle Coffee team directly via email or telephone.

How do I change my password?

You can make changes to your account details by logging in via the ‘Sign In’ tab at the top of this page. Once logged in you will have access to the My Account dashboard, here a full overview of your account details can be viewed and amended.
 
To change your password, select the ‘Account Details’ tab on the left-hand side. From here you can insert new password details by filing in the relevant fields beneath the ‘Password change’ section and then clicking the ‘Save changes’ button.
 
If you have any trouble with the above steps, you can always reach out to the Apostle Coffee team directly via email or telephone.

I can’t remember my password, how do I reset?

You can reset your password by heading to the ‘Sign In’ tab at the top of this page, from here you can select the ‘Lost your password’ link and follow the instructions to receive a reset link via email.

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