free delivery on all subscriptions & orders over £25

free delivery on all subscriptions & orders over £25

FAQ

Managing Subscriptions

You can reset your password by heading to the ‘Sign In’ tab at the top of this page, from here you can select the ‘Lost your password’ link and follow the instructions to receive a reset link via email.
 
If you have any trouble with the above steps you can always reach out to the Apostle Coffee team directly via email or telephone.

You can change the following elements of your subscription from the My Account Portal:
 
Subscription coffee collection.
Subscription weight.
Subscription grind setting.
Renewal and dispatch frequency.
Account details such as name and addresses.
Payment details.
Pause or cancel your subscription.

You can easily switch your subscription preferences via the My Account portal by heading to the ‘Sign In’ tab at the top of this page.
 
In the My Account dashboard head to the ‘Subscriptions’ tab and then click the ‘View’ button beside the subscription you would like to change. Once on the subscription overview you can select to ‘Change your subscription’ using the button located within the subscription product details box. This process involves building your new subscription preferences - including your coffee preference - and will take you through the checkout process, but no charges are taken until your next scheduled renewal.
 
If you have any trouble with the above steps, you can always reach out to the Apostle Coffee team directly via email or telephone.

You can easily switch your subscription preferences via the My Account portal by heading to the ‘Sign In’ tab at the top of this page.
 
In the My Account dashboard head to the ‘Subscriptions’ tab and then click the ‘View’ button beside the subscription you would like to change. Once on the subscription overview you can select to ‘Change your subscription’ using the button located within the subscription product details box. This process involves building your new subscription preferences - including the grind setting - and will take you through the checkout process, but no charges are taken until your next scheduled renewal.
 
If you have any trouble with the above steps, you can always reach out to the Apostle Coffee team directly via email or telephone.

You can easily switch your subscription preferences via the My Account portal by heading to the ‘Sign In’ tab at the top of this page.
 
In the My Account dashboard head to the ‘Subscriptions’ tab and then click the ‘View’ button beside the subscription you would like to change. Once on the subscription overview you can select to ‘Change your subscription’ using the button located within the subscription product details box. This process involves building your new subscription preferences - including the renewal frequency - and will take you through the checkout process, but no charges are taken until your next scheduled renewal.
 
If you have any trouble with the above steps, you can always reach out to the Apostle Coffee team directly via email or telephone.

You can easily switch your subscription preferences via the My Account portal by heading to the ‘Sign In’ tab at the top of this page.
 
In the My Account dashboard head to the ‘Subscriptions’ tab and then click the ‘View’ button beside the subscription you would like to change. Once on the subscription overview you can select to ‘Change your subscription’ using the button located within the subscription product details box. This process involves building your new subscription preferences - including the coffee weight - and will take you through the checkout process, but no charges are taken until your next scheduled renewal.
 
If you have any trouble with the above steps, you can always reach out to the Apostle Coffee team directly via email or telephone.

Our subscription renewals and dispatch are scheduled to align at the start of each week, with your coffee then arriving in the second half of the week, just in time for the weekend. If you would like to move this renewal date to a different portion of the month, however, we can do this for you manually. Please get in touch directly with the Apostle Coffee team via email or telephone and we’d be happy to help.

To view your next scheduled renewal and dispatch head to the My Account dashboard via the ‘Sign In’ tab at the top of this page. In the My Account dashboard head to the ‘Subscriptions’ tab a beside the line ‘Next payment date’ you will see when your next renewal is scheduled.

You can make changes to your account details by logging in via the ‘Sign In’ tab at the top of this page. Once logged in you will have access to the My Account dashboard, here a full overview of your account details can be viewed and amended.
 
To change your address details, select the ‘Address’ tab on the left-hand side. From here you can amend your details by selecting the ‘Edit’ tabs on either your billing or shipping address.
 
If you have any trouble with the above steps, you can always reach out to the Apostle Coffee team directly via email or telephone.

You can reset your password by heading to the ‘Sign In’ tab at the top of this page, from here you can select the ‘Lost your password’ link and follow the instructions to receive a reset link via email.

You can make changes to your account details by logging in via the ‘Sign In’ tab at the top of this page. Once logged in you will have access to the My Account dashboard, here a full overview of your account details can be viewed and amended.
 
To change your email address, select the ‘Account Details’ tab on the left-hand side. From here you can amend your account details by filing in the relevant fields and then clicking the ‘Save changes’ button.
 
If you have any trouble with the above steps, you can always reach out to the Apostle Coffee team directly via email or telephone.

You can make changes to your account details by logging in via the ‘Sign In’ tab at the top of this page. Once logged in you will have access to the My Account dashboard, here a full overview of your account details can be viewed and amended.
 
To change your address details, select the ‘Address’ tab on the left-hand side. From here you can amend your details by selecting the ‘Edit’ tabs on either your billing or shipping address.
 
If you have any trouble with the above steps, you can always reach out to the Apostle Coffee team directly via email or telephone.

You can make changes to your account details by logging in via the ‘Sign In’ tab at the top of this page. Once logged in you will have access to the My Account dashboard, here a full overview of your account details can be viewed and amended.
 
To change your payment details, select the ‘Payment methods’ tab on the left-hand side. From here you can amend your payment details by selecting the ‘Make default’, ‘Delete’ and ‘Add payment method’ tabs.
 
If you have any trouble with the above steps, you can always reach out to the Apostle Coffee team directly via email or telephone.

You can make changes to your account details by logging in via the ‘Sign In’ tab at the top of this page. Once logged in you will have access to the My Account dashboard, here a full overview of your account details can be viewed and amended.
 
To change your password, select the ‘Account Details’ tab on the left-hand side. From here you can insert new password details by filing in the relevant fields beneath the ‘Password change’ section and then clicking the ‘Save changes’ button.
 
If you have any trouble with the above steps, you can always reach out to the Apostle Coffee team directly via email or telephone.

You can reset your password by heading to the ‘Sign In’ tab at the top of this page, from here you can select the ‘Lost your password’ link and follow the instructions to receive a reset link via email.

A gift card’s balance can be used towards a subscription only when it has been used at checkout as part of the subscription build.
 
Gift Cards can be applied on the checkout page when placing an order or building a subscription. This option is presented just before your card details – look for the line that says ‘Have a Gift Card? Enter your Gift Card code here’. This will then apply your gift card balance against the initial order.
 
To apply the remaining Gift Card balance towards your subscription renewals, you must activate this within the My Account dashboard.
 
Login via the ‘Sign In’ tab at the top of this page. Once logged in you will have access to the My Account dashboard and the ‘Subscriptions’ tab positioned on the left of the page. From here you must select the active subscription you wish to use, accessed by clicking the ‘view’ button. From here you will then see a ‘Pay with gift cards balance’ switch that must be engaged for this function to work.
 
Once your remaining gift card balance has been used, the payment method used to create your subscription will become the default payment method for future renewals.

You can easily pause your subscription via the My Account dashboard by heading to the ‘Sign In’ tab at the top of this page.
 
In the My Account dashboard head to the ‘Subscriptions’ tab and then click the ‘Suspend’ button beside the subscription you would like to pause. Your subscription will then remain in this state until you login and re-activate it.
 
If you have any trouble with the above steps, you can always reach out to the Apostle Coffee team directly via email or telephone.

We’d hate to lose you as a subscriber so please get in touch with us to see if we can help. Perhaps you’d like to try an alternative coffee, or place your subscription on hold until your circumstances change?
 
If you’d still like to cancel your subscription this can be done via the My Account dashboard by heading to the ‘Sign In’ tab at the top of this page.
 
In the My Account dashboard head to the ‘Subscriptions’ tab and then click the ‘Cancel’ button beside the subscription you would like to cancel. Once this step has been taken your subscription will no longer be accessible.
 
If you have any trouble with the above steps, you can always reach out to the Apostle Coffee team directly via email or telephone.

Our entire packaging range is home compostable, which means that once added to a well-tended compost bin the materials will break down in around 90 days time. Some local councils allow these sorts of biobased products to be added to your green recycling bin, but this service can differ from region to region so please check with your local council. We also compost our waste right here at the roastery, so if you’re struggling to dispose of your packaging, we’d be more than happy to take care of this for you, so why not bundle a few bags together and post them back to us.

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