If you believe that your order is incorrect or missing items, please get in touch with us directly via email or telephone so that we can promptly correct any errors.

Due to our environmental commitments, we do not ship outside of the UK.

Our standard delivery is sent via Royal Mail 2nd class and typically arrives in 3-5 days. Our express delivery is sent via Royal Mail 1st class and typically arrives in 1-3 days. During busy periods and for reasons outside of our control, Royal Mail states that some deliveries, regardless of the class used, can take up to 10 working days.

Once your order has been dispatched it is not possible to change the class of your delivery. In some cases, it might be possible to make a change if we receive the request in good time. If you would like to make this change you should get in touch with us directly via email or telephone as soon as possible after placing your order.

Our last dispatch day is the final working day before the Christmas break. We then return to the roastery around January 3rd. We can’t make any guarantees that dispatched orders around this time will arrive in time for Christmas, but we work towards Royal Mail’s guidance for last postage dates during the festive period.

Our orders are sent out via Royal Mail 2nd and 1st Class so no tracking information is available.

Our entire packaging range is home compostable, which means that once added to a well-tended compost bin the materials will break down in around 90 days time.
 
Some local councils allow these sorts of biobased products to be added to your green recycling bin, but this service can differ from region to region so please check with your local council.
 
We also compost our waste right here at the roastery, so if you’re struggling to dispose of your packaging, we’d be more than happy to take care of this for you, so why not bundle a few bags together and post them back to us.